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FAQ

Questions?

Everything people ask before a first order. If your question isn’t here, just message us.

Ordering & payment

How can I pay for my order?

We accept Visa, Mastercard, Multibanco, MB Way and Revolut — and cash, if you visit the studio in Matosinhos.

When does production time start?

The clock starts once the final design is approved and payment (or deposit) is confirmed. We want everything to be perfect before we hit print.

What if I need my order urgently?

Tell us your deadline. Express production is available on every product, subject to our current workload, and gets your order ready faster.

Do your prices include VAT?

Yes. Every price on this site includes VAT (IVA), on the price list and on the product pages.

Can I just print a document?

Of course. Walk in during studio hours and we’ll print or copy documents and photos while you wait. The prices are on the Print & Copy page.

Files & design

What file format should I send?

PDF gives the best results. Please supply it in CMYK at 300 dpi, and convert all fonts to curves or outlines to avoid printing errors.

Can you help me with the design?

With pleasure. Whether you need a design from scratch or small tweaks to an existing file, we can help. Design work is charged separately depending on complexity.

Can I get a custom shape for my stickers or cards?

Yes. We use precision die-cutting, so we can cut stickers, business cards or tags into almost any shape you can imagine.

Quantities & delivery

What is the minimum order quantity?

It varies by product — every product page shows the exact minimum. Flyers, business cards, stickers and hang tags start at 50 units, tri-fold flyers at 30, postcards and photocards at 10, tote bags, apparel and spiral-bound notebooks at 5 (at the studio, a single T-shirt is fine), and posters and large-format prints at 1.

Do you deliver in Porto?

Yes — we deliver ourselves, in our own vehicle. Delivery in Greater Porto — Matosinhos, Leça da Palmeira, Porto, Gaia, Maia — is free on orders from €100. Below that, a small fee applies based on your location, or you can collect from the studio for free.

Do you ship outside Porto?

Yes — anywhere in Portugal and the EU, by CTT or CTT Expresso. Shipping is charged on top of your order, and we’ll include it in your quote.

Ready to
print your vision?

Tell us what you need. We handle the rest — from file check to final delivery. No surprises.